TinyMCE newlines in tables test
TLS Security Protocol Support
If you deal with sensitive data, conforming to the PCI DSS-compliance standards to safeguard your customers and protect your brand is a top priority.
30 June, 2018 is the deadline to disable SSL/early TLS and implement a more secure encryption protocol – TLS 1.1 or higher (TLS v1.2 is strongly encouraged) in order to meet the PCI Data Security Standard (PCI DSS). It is possible for a customer to use the Genesys suite of products in a manner that complies with the security-related business standards such as PCI DSS. However, Genesys products are only tools for the customer to use and the products do not ensure or enforce compliance with these standards. It is solely the customer's responsibility to ensure that the use of the Genesys suite of products complies with these business standards. Genesys recommends the customer to take steps for ensuring compliance with these business standards and other applicable local security requirements as well. This page provides general information relevant to Genesys products' support for TLS 1.2.
Product |
Product Connections |
TLS 1.2 Support Release # |
SHA_2 CERT Support |
|
Conditions |
|
8.5.300.01 |
YES |
|
||
Configuration Sever |
8.5.100.22 |
YES |
|||
Message Server |
8.5.100.13 |
YES |
|||
Chat Server |
8.5.107.11 |
YES |
|||
Interaction Server |
8.5.109.01 |
YES |
|||
Email Server |
8.5.104.06 |
YES |
|||
Local Control Agent |
8.5.100.20 |
YES |
|||
Social Media Server |
8.5.400.03 |
YES |
|||
|
8.5.104.06 |
YES |
|
||
Configuration Sever |
8.5.100.22 |
YES |
|||
Message Server |
8.5.100.13 |
YES |
|||
Interaction Server |
8.5.109.01 |
YES |
|||
Universal Contact Server |
8.5.100.19 |
YES |
|||
|
. |
8.5.400.03 |
YES |
|
|
Configuration Sever |
8.5.100.22 |
YES |
|||
Message Server |
8.5.100.13 |
YES |
|||
Universal Contact Server |
8.5.100.19 |
YES |
|||
Interaction Server |
8.5.109.01 |
YES |
|||
|
8.5.100.04 |
YES |
|
||
UCS |
8.5.100.19 |
YES |
|||
Configuration Sever |
8.5.100.22 |
YES |
|||
Message Server |
8.5.100.13 |
YES |
|||
|
8.1.010.30 |
YES |
|
||
Configuration Sever |
8.5.100.22 |
YES |
|||
Message Server |
8.5.100.13 |
YES |
|||
ISCC |
8.1.010.30 |
YES |
|||
High Availability |
8.1.010.30 |
YES |
|||
|
8.1.508.02 |
YES |
|
||
Message Server |
8.5.100.13 |
YES |
|||
Configuration Sever |
8.5.100.22 |
YES |
|||
SIP Server |
8.1.102.58 |
YES |
|||
Avaya T-Server |
8.1.010.30 |
YES |
|||
Interaction Server |
8.5.109.01 |
YES |
|||
DB Server |
8.1.300.06 |
YES |
|||
Stat Server |
8.5.102.00 |
YES |
|||
Orchestration Server |
8.1.400.58 |
YES |
|
||
Message Server |
8.5.100.13 |
YES |
|||
Configuration Sever |
8.5.100.22 |
YES |
|||
Universal Routing Server |
8.1.400.22 |
YES |
|||
Stat Server |
8.5.107.00 |
YES |
|||
SIP |
8.1.102.58 |
YES |
|||
Interaction Server |
8.5.109.01 |
YES |
|||
Interaction Concentrator |
8.1.514.03 |
YES |
|
||
Configuration Sever |
8.5.100.22 |
YES |
|||
Message Server |
8.5.100.13 |
YES |
|||
DB Server |
8.1.301.03 |
YES |
|||
SIP |
8.1.102.58 |
YES |
|||
Outbound Contact Server |
8.1.508.00 |
YES |
|||
Interaction Server |
8.5.109.01 |
YES |
|||
Classification Server |
8.5.300.01 |
YES |
|
||
Configuration Sever |
8.5.100.22 |
YES |
|||
Configuration Server Proxy |
8.5.100.22 |
||||
Message Server |
8.5.100.13 |
YES |
|||
Universal Contact Server |
8.5.100.19 |
YES |
|||
Local Control Agent |
8.5.100.20 |
YES |
|||
Interaction Server |
8.5.110.01 |
YES |
|||
Client to: |
|||||
Configuration Sever |
8.5.100.22 |
YES |
|
||
Configuration Server Proxy |
8.5.100.22 |
YES |
|||
Message Server |
8.5.100.13 |
YES |
|||
Local Control Agent |
8.5.100.20 |
YES |
|||
Universal Contact Server |
8.5.100.19 |
YES |
|||
DB Server |
8.1.301.03 |
YES |
|||
Chat Server |
8.5.107.11 |
YES |
|||
Social Media Server |
8.5.400.03 |
YES |
|||
Classification Server |
8.5.300.01 |
YES |
|||
Email Server |
8.5.104.06 |
YES |
|||
Server to: |
|||||
Inx Proxy |
8.5.110.01 |
YES |
|
||
Orchestration Server |
8.1.400.58 |
YES |
|||
Interaction Concentrator |
8.1.514.03 |
YES |
|||
Universal Routing Server |
8.1.400.22 |
YES |
|||
Outbound Contact Server |
8.1.508.00 |
YES |
|||
Stat Server |
8.5.107.03 |
YES |
|||
Email Server |
8.5.104.06 |
YES |
|||
Social Media Server |
8.5.400.03 |
YES |
|||
Chat Server |
8.5.107.11 |
YES |
|||
Chat Server |
8.5.109.05 |
||||
Configuration Sever |
8.5.100.22 |
YES |
|
||
Message Server |
8.5.100.13 |
YES |
|||
Interaction Server |
8.5.110.01 |
YES |
|||
Universal Contact Server |
8.5.200.19 |
YES |
|||
Cassandra |
2.28 |
YES |
|||
Digital Messaging Server with WeChat driver |
9.000.03 |
YES |
|
||
Client to: |
|||||
Configuration Sever |
8.5.100.22 |
YES |
|
||
Solution Control Server |
8.5.100.17 |
YES |
|||
Message Server |
8.5.100.13 |
YES |
|||
Universal Contact Server |
8.5.200.19 |
YES |
|||
Interaction Server |
8.5.110.01 |
YES |
|||
Chat Server |
8.5.109.05 |
YES |
|||
Server to: |
|||||
Interaction Server |
8.5.110.01 |
YES |
|
||
Interaction Server Proxy |
8.5.110.01 |
YES |
|
||
Configuration Sever |
8.5.100.22 |
YES |
|||
Message Server |
8.5.100.13 |
YES |
|||
Interaction Server |
8.5.110.01 |
YES |
|||
Web Services and Applications |
8.5.201.85 |
YES |
|
||
Configuration Sever |
8.5.101.08 |
YES |
|||
Interaction Server |
8.5.107.11 |
YES |
|||
Universal Contact Server |
8.5.200.10 |
YES |
|||
Chat Server |
8.5.109.06 |
YES |
|||
SIP |
8.1.102.58 |
YES |
|||
Genesys Mobile Engagement |
8.5.107.19 |
|
|
||
Configuration Sever |
8.5.100.22 |
||||
Message Server |
8.5.100.13 |
||||
Statistics Server |
8.5.102.22 |
||||
Cassandra |
2.28 |
||||
Chat Server |
8.5.105.05 |
||||
Universal Contact Server |
8.5.200.10 |
||||
Email Server |
8.5.104.06 |
||||
Orchestration Server |
8.1.400.53 |
||||
Web API Server |
|||||
Solution Control Server |
8.5.100.17 |
||||
Universal Routing Server |
8.1.400.22 |
||||
Co-browse |
8.5.000 |
YES |
|
||
Configuration Sever |
8.5.100.22 |
YES |
|||
Message Server |
8.5.100.13 |
YES |
|||
External Cassandra |
8.5.100 |
YES |
|||
Workforce Management |
YES |
||||
WFM Server |
8.5.207.09 |
YES |
YES |
||
WFM Builder |
8.5.207.05 |
YES |
YES |
||
WFM Demon |
8.5.207.01 |
YES |
YES |
||
WFM Web |
8.1.301.02 |
YES |
YES |
||
WFM Aggregator |
8.5.203.00 |
YES |
YES |
||
WFM DB Server |
8.1.301.02 |
YES |
|||
Pending projects: |
Pending projects: |
||||
Genesys Interaction Recording |
Genesys Interaction Recording |
||||
GVP Resource Manager |
8.5.175.95 |
||||
SIP Server |
8.1.102.58 |
YES |
YES |
||
Media Control Platform |
8.5.176.05 |
YES |
YES |
||
CTI Connector |
9.0.010.07 |
YES |
YES |
||
Reporting Server |
8.5.181.77 |
NO |
|||
RM Internode |
N/A |
NO |
NO |
||
Configuration Sever |
8.5.100.22 |
YES |
YES |
||
Local Control Agent |
N/A |
N/A |
N/A |
||
Message Server |
8.5.100.13 |
NO |
|||
GVP Supplementary Services Gateway |
N/A |
||||
SIP Server |
N/A |
||||
HTTPS (Client) |
N/A |
||||
Configuration Sever |
N/A |
||||
Message Server |
N/A |
||||
Local Control Agent |
N/A |
N/A |
N/A |
||
Voice Platform Media Control Platform |
8.5.176.05 |
||||
Resource Manager |
8.5.175.95 |
YES |
YES |
||
Reporting Server |
8.5.181.77 |
NO |
|||
Configuration Sever |
8.5.100.22 |
YES |
YES |
||
Local Control Agent |
N/A |
N/A |
N/A |
||
Message Server |
8.5.100.13 |
NO |
|||
HTTPS (Client) |
8.5.176.05 |
YES |
YES |
||
ASR/TTS (MRCP v2 Nuance) |
8.5.176.05 |
YES |
YES |
||
ASR/TTS(MRCP v1 Nuance/MRCPP) |
N/A |
N/A |
N/A |
||
GVP MRCP Proxy |
8.5.184.42 |
||||
Reporting Server |
8.5.181.77 |
NO |
|||
Configuration Sever |
8.5.100.22 |
YES |
YES |
||
Local Control Agent |
N/A |
N/A |
N/A |
||
Message Server |
8.5.100.13 |
NO |
|||
MRCP ASR/TTS |
N/A |
NO |
NO |
||
MRCP Client |
N/A |
NO |
NO |
||
GVP CCP |
N/A |
NO |
NO |
||
Resource Manager |
N/A |
NO |
NO |
||
Configuration Sever |
N/A |
NO |
NO |
||
Local Control Agent |
N/A |
N/A |
N/A |
||
Message Server |
N/A |
NO |
NO |
||
HTTPS(client) |
N/A |
NO |
NO |
||
GVP UCMConnector (T-Server-CUCM to Media Server Connector) |
8.5.184.06 |
||||
Resource Manager |
8.5.175.95 |
Yes |
|||
T-Server |
N/A |
NO |
NO |
||
Configuration Sever |
8.5.100.22 |
YES |
YES |
||
Message Server |
8.5.100.13 |
||||
Local Control Agent |
N/A |
N/A |
N/A |
||
GVP Policy Server |
NO |
YES |
|||
Configuration Sever |
NO |
YES |
|||
HTTPS |
NO |
YES |
|||
Genesys Administrator UI |
NO |
YES |
|||
Message Server |
NO |
YES |
|||
Local Control Agent |
N/A |
N/A |
N/A |
||
GVP CTIConnector |
IVR Server |
9.0.010.07 |
YES |
YES |
|
Cisco ICM |
N/A |
NO |
|||
Configuration Sever |
9.0.010.07 |
YES |
YES |
||
Resource Manager |
9.0.010.07 |
YES |
YES |
||
Message Server |
9.0.010.07 |
YES |
YES |
||
GVP Reporting Server |
Configuration Sever |
8.5.181.77 |
|||
Database |
|||||
HTTPS |
8.5.181.77 |
||||
RC (Active MQ) |
8.5.181.77 |