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TLS Security Protocol Support

If you deal with sensitive data, conforming to the PCI DSS-compliance standards to safeguard your customers and protect your brand is a top priority.

30 June, 2018 is the deadline to disable SSL/early TLS and implement a more secure encryption protocol – TLS 1.1 or higher (TLS v1.2 is strongly encouraged) in order to meet the PCI Data Security Standard (PCI DSS). It is possible for a customer to use the Genesys suite of products in a manner that complies with the security-related business standards such as PCI DSS. However, Genesys products are only tools for the customer to use and the products do not ensure or enforce compliance with these standards. It is solely the customer's responsibility to ensure that the use of the Genesys suite of products complies with these business standards. Genesys recommends the customer to take steps for ensuring compliance with these business standards and other applicable local security requirements as well. This page provides general information relevant to Genesys products' support for TLS 1.2.

Product

Product Connections

TLS 1.2 Support Release #

SHA_2 CERT Support

Sec-Protocol Option Support

Conditions

Universal Contact Server

8.5.300.01

YES

YES

Configuration Sever

8.5.100.22

YES

Message Server

8.5.100.13

YES

Chat Server

8.5.107.11

YES

Interaction Server

8.5.109.01

YES

Email Server

8.5.104.06

YES

Local Control Agent

8.5.100.20

YES

Social Media Server

8.5.400.03

YES

Email Server

8.5.104.06

YES

YES

Configuration Sever

8.5.100.22

YES

Message Server

8.5.100.13

YES

Interaction Server

8.5.109.01

YES

Universal Contact Server

8.5.100.19

YES

Social Media Server

.

8.5.400.03

YES

YES

Configuration Sever

8.5.100.22

YES

Message Server

8.5.100.13

YES

Universal Contact Server

8.5.100.19

YES

Interaction Server

8.5.109.01

YES

Universal Contact Server Proxy

8.5.100.04

YES

YES

UCS

8.5.100.19

YES

Configuration Sever

8.5.100.22

YES

Message Server

8.5.100.13

YES

T-Server for Avaya Communication Manager

8.1.010.30

YES

YES

Configuration Sever

8.5.100.22

YES

Message Server

8.5.100.13

YES

ISCC

8.1.010.30

YES

High Availability

8.1.010.30

YES

Outbound Contact Server

8.1.508.02

YES

YESv.8.1.508.01+

Message Server

8.5.100.13

YES

Configuration Sever

8.5.100.22

YES

SIP Server

8.1.102.58

YES

Avaya T-Server

8.1.010.30

YES

Interaction Server

8.5.109.01

YES

DB Server

8.1.300.06

YES

Stat Server

8.5.102.00

YES

Orchestration Server

8.1.400.58

YES

YES

Message Server

8.5.100.13

YES

Configuration Sever

8.5.100.22

YES

Universal Routing Server

8.1.400.22

YES

Stat Server

8.5.107.00

YES

SIP

8.1.102.58

YES

Interaction Server

8.5.109.01

YES

Interaction Concentrator

8.1.514.03

YES

YES

Configuration Sever

8.5.100.22

YES

Message Server

8.5.100.13

YES

DB Server

8.1.301.03

YES

SIP

8.1.102.58

YES

Outbound Contact Server

8.1.508.00

YES

Interaction Server

8.5.109.01

YES

Classification Server

8.5.300.01

YES

YES

Configuration Sever

8.5.100.22

YES

Configuration Server Proxy

8.5.100.22

Message Server

8.5.100.13

YES

Universal Contact Server

8.5.100.19

YES

Local Control Agent

8.5.100.20

YES

Interaction Server

8.5.110.01

YES

Client to:

Configuration Sever

8.5.100.22

YES

YES

Configuration Server Proxy

8.5.100.22

YES

Message Server

8.5.100.13

YES

Local Control Agent

8.5.100.20

YES

Universal Contact Server

8.5.100.19

YES

DB Server

8.1.301.03

YES

Chat Server

8.5.107.11

YES

Social Media Server

8.5.400.03

YES

Classification Server

8.5.300.01

YES

Email Server

8.5.104.06

YES

Server to:

Inx Proxy

8.5.110.01

YES

YES

Orchestration Server

8.1.400.58

YES

Interaction Concentrator

8.1.514.03

YES

Universal Routing Server

8.1.400.22

YES

Outbound Contact Server

8.1.508.00

YES

Stat Server

8.5.107.03

YES

Email Server

8.5.104.06

YES

Social Media Server

8.5.400.03

YES

Chat Server

8.5.107.11

YES

Chat Server

8.5.109.05

Configuration Sever

8.5.100.22

YES

YES

Message Server

8.5.100.13

YES

Interaction Server

8.5.110.01

YES

Universal Contact Server

8.5.200.19

YES

Cassandra

2.28

YES

Digital Messaging Server with WeChat driver

9.000.03

YES

YES

Client to:

Configuration Sever

8.5.100.22

YES

YES

Solution Control Server

8.5.100.17

YES

Message Server

8.5.100.13

YES

Universal Contact Server

8.5.200.19

YES

Interaction Server

8.5.110.01

YES

Chat Server

8.5.109.05

YES

Server to:

Interaction Server

8.5.110.01

YES

YES

Interaction Server Proxy

8.5.110.01

YES

YES

Configuration Sever

8.5.100.22

YES

Message Server

8.5.100.13

YES

Interaction Server

8.5.110.01

YES

Web Services and Applications

8.5.201.85

YES

NO

Configuration Sever

8.5.101.08

YES

Interaction Server

8.5.107.11

YES

Universal Contact Server

8.5.200.10

YES

Chat Server

8.5.109.06

YES

SIP

8.1.102.58

YES

Genesys Mobile Engagement

8.5.107.19

Configuration Sever

8.5.100.22

Message Server

8.5.100.13

Statistics Server

8.5.102.22

Cassandra

2.28

Chat Server

8.5.105.05

Universal Contact Server

8.5.200.10

Email Server

8.5.104.06

Orchestration Server

8.1.400.53

Web API Server

Solution Control Server

8.5.100.17

Universal Routing Server

8.1.400.22

Co-browse

8.5.000

YES

YES

Configuration Sever

8.5.100.22

YES

Message Server

8.5.100.13

YES

External Cassandra

8.5.100

YES

Workforce Management

YES

WFM Server

8.5.207.09

YES

YES

WFM Builder

8.5.207.05

YES

YES

WFM Demon

8.5.207.01

YES

YES

WFM Web

8.1.301.02

YES

YES

WFM Aggregator

8.5.203.00

YES

YES

WFM DB Server

8.1.301.02

YES

Pending projects:

Pending projects:

Genesys Interaction Recording

Genesys Interaction Recording

GVP Resource Manager

8.5.175.95

SIP Server

8.1.102.58

YES

YES

Media Control Platform

8.5.176.05

YES

YES

CTI Connector

9.0.010.07

YES

YES

Reporting Server

8.5.181.77

NO

RM Internode

N/A

NO

NO

Configuration Sever

8.5.100.22

YES

YES

Local Control Agent

N/A

N/A

N/A

Message Server

8.5.100.13

NO

GVP Supplementary Services Gateway

N/A

SIP Server

N/A

HTTPS (Client)

N/A

Configuration Sever

N/A

Message Server

N/A

Local Control Agent

N/A

N/A

N/A

Voice Platform Media Control Platform

8.5.176.05

Resource Manager

8.5.175.95

YES

YES

Reporting Server

8.5.181.77

NO

Configuration Sever

8.5.100.22

YES

YES

Local Control Agent

N/A

N/A

N/A

Message Server

8.5.100.13

NO

HTTPS (Client)

8.5.176.05

YES

YES

ASR/TTS (MRCP v2 Nuance)

8.5.176.05

YES

YES

ASR/TTS(MRCP v1 Nuance/MRCPP)

N/A

N/A

N/A

GVP MRCP Proxy

8.5.184.42

Reporting Server

8.5.181.77

NO

Configuration Sever

8.5.100.22

YES

YES

Local Control Agent

N/A

N/A

N/A

Message Server

8.5.100.13

NO

MRCP ASR/TTS

N/A

NO

NO

MRCP Client

N/A

NO

NO

GVP CCP

N/A

NO

NO

Resource Manager

N/A

NO

NO

Configuration Sever

N/A

NO

NO

Local Control Agent

N/A

N/A

N/A

Message Server

N/A

NO

NO

HTTPS(client)

N/A

NO

NO

GVP UCMConnector (T-Server-CUCM to Media Server Connector)

8.5.184.06

Resource Manager

8.5.175.95

Yes

T-Server

N/A

NO

NO

Configuration Sever

8.5.100.22

YES

YES

Message Server

8.5.100.13

Local Control Agent

N/A

N/A

N/A

GVP Policy Server

NO

YES

Configuration Sever

NO

YES

HTTPS

NO

YES

Genesys Administrator UI

NO

YES

Message Server

NO

YES

Local Control Agent

N/A

N/A

N/A

GVP CTIConnector

IVR Server

9.0.010.07

YES

YES

Cisco ICM

N/A

NO

Configuration Sever

9.0.010.07

YES

YES

Resource Manager

9.0.010.07

YES

YES

Message Server

9.0.010.07

YES

YES

GVP Reporting Server

Configuration Sever

8.5.181.77

Database

HTTPS

8.5.181.77

RC (Active MQ)

8.5.181.77